BestSecret

BestSecret is a fashion shopping app that focuses on providing discounts on high-end brands. Users need to register through an invitation code. After becoming a member, they can get daily updated limited-time promotions and sales activities. The application provides a variety of fashion brands including clothing, shoes, accessories, etc., covering all fashion fields for men, women and children. Users can easily search and browse various brands and products, and purchase them at lower discounts.

Software features

BestSecret is the online portal for European premium and luxury fashion brands, at exclusive prices only for members.

The BestSecret platform offers its members, by invitation, unlimited access to a curated selection of the world's most recognized brands and most popular designer brands.

Within the app, BestSecret members can manage their orders, add items to their wishlists and purchase their favorite items on the go - for a secure, seamless shopping experience.

Software Highlights

Exclusive discounts: BestSecret cooperates with brands to provide users with discounts of up to 80%, allowing users to purchase fashion brand products at more economical prices.

Personalized recommendations: Based on users’ shopping habits and preferences, BestSecret uses intelligent algorithms to recommend products that suit users’ tastes to enhance users’ shopping experience.

Limited time: BestSecret launches limited time special sales every day. Users can enjoy the fun of snapping up and add their favorite products to the shopping cart as soon as possible.

Social interaction: Users can follow other users, add friends, share experiences, communicate with other fashion enthusiasts and get inspiration.

How do I return an item?

In order to return items, please create a return label in your account under ‘Orders & Returns’.

If you would like to return a defected item, please issue a complaint beforehand.

Our returns are always free of charge. However, orders must be returned with the BestSecret return label provided online.

Here is a short guide on how to make a return:

Create return documents

You can find your most recent order under ‘Orders & Returns’.

Select the ‘Create return’ option.

Select the items you would like to return and provide a reason why.

Click ‘Continue’ and choose your preferred delivery company for your return.

As soon as you click on ‘Continue’ your return will be created and the return documents will be ready for printing.

Print your return documents.

Then place the withdrawal form in the parcel together with the items.

Seal your parcel and place the return label on the parcel, covering the previous label.

Once complete, take your return to a post office or parcel shop.

Polish customers will receive a return code from InPost instead of a return label. Please return your parcel at an InPost Parcel Locker near you.

Return period

For customers without a status or Silver Status, the regular return period of 14 days applies. Customers who have reached the Gold Status have 21 days to return goods. If you have the Diamond Status you can return items in up to 30 days.

Original condition

Please be aware that all returned items must be in their original condition and must make their way back to us within the return period. The returned articles will be checked thoroughly and if not in their original condition, they will be sent back to you.